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Chat Settings

Configure the general behavior and appearance of your chat widget.

Chat Settings

Overview​

The Chat Settings section allows you to control how the chat widget behaves on your website, including initialization, visibility, and user interaction rules.

To access these settings, navigate to Settings → Chat in your dashboard.

Configuration Options​

Widget Behavior​

  • Login initialization: Initialize and display the chat widget only when the user is logged in.
  • Dashboard display: Display the dashboard (home view) instead of the chat area on initialization.
  • Disable dashboard: Disable the dashboard and allow only one conversation per user.
  • Allow only one conversation: Restrict users to a single active conversation.
  • Hide chat outside of office hours: Automatically disable and hide the chat widget when outside of scheduled office hours.
  • Hide chat if no agents online: Disable and hide the chat widget if all agents are offline.

Language & Localization​

  • Language: Set the default chat language or translate it automatically to match the user's browser language. Default is English.
  • Translations: Manage specific text translations in the Translations section.

Automation & Interaction​

  • Open automatically: Open the chat window automatically when a new message is received.
  • Disable uploads: Prevent users from uploading files in the chat.
  • Disable voice messages: Disable voice message capabilities within the chat.
  • Close chat: Allow the user to archive a conversation and hide archived conversations.
  • Manual initialization: Disable auto-initialization. Use this if you want to initialize the widget via custom JavaScript API calls.

Agents Menu​

Configure how agents are displayed to the user:

  • Active: Enable the agents menu.
  • One conversation per agent: Limit users to one conversation per specific agent.
  • Display online agents only: Hide agents who are currently offline.
  • Dashboard title: Custom title for the agents section.

Messaging Channels​

Allow users to contact you via their favorite messaging apps directly from the chat widget. Enable the channels you want to display:

  • WhatsApp
  • Messenger
  • Instagram
  • Twitter
  • Telegram
  • Viber
  • Zalo
  • LINE
  • WeChat
  • Email
  • Ticket

For each channel, you can provide a custom Dashboard title and the necessary link or ID.

tip

Remember to click "Save changes" at the top right after making any adjustments.