Synchronization
To sync Slack, click the button Start synchronization in the Settings > Slack area and follow the instructions.
Having Problems?
The synchronization of Slack may not be successful for a number of reasons; below are the most common ones:
| Problem description | Solution |
|---|---|
| You can receive messages on Slack, but you cannot send messages from Slack to Chat24Plus. | Navigate to /chat24plus/apps/slack/post.php from your browser. If you receive a 403 - Forbidden error, you will need to contact your web hosting provider and ask them to set the correct file permissions for this file and/or to add a firewall rule to prevent the firewall from blocking the file. It must be allowed to be executed freely without any restrictions. Also, in Workspace Settings > Permissions, you must allow anyone to create public channels.  If you have further issues, please contact the Slack support team at https://api.slack.com/support. |
| Slack sync not working | Double-check whether or not you chose a public Slack channel when you attempted to synchronize Slack. If you did not, try syncing Slack once again, this time choosing a public channel instead. The general channel is a good option. |
Manually archive channels
To archive a channel in Slack, follow these steps:
- Open the Slack channel you want to archive.
- On the top right, click the gear icon and select Additional options.
- Click the info icon in the top right area of the screen, then click the More icon, and then click Additional options.... Click Archive this channel.
