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Manage Conversations

Conversations in Chat24Plus can have four different statuses:

  • Mark as read
  • Archive
  • Delete
  • Restore

You can manage the status of a conversation by opening it in the Conversations area and clicking the corresponding icon buttons in the top-right corner of the conversation window.

Search for conversations​

You can search for conversations using any of the following fields:

  • Department ID
  • Assigned agent ID
  • Conversation title
  • Conversation ID
  • Message text
  • Message attachment name
  • User first name
  • User last name
  • User email

Additional information​

  • When you empty the Trash, all conversations in the trash are permanently deleted.
  • If a user sends a new message to an archived or trashed conversation, the conversation is automatically restored and will appear again in the Inbox.
  • Trashed conversations are deleted automatically after 30 days.
  • When a user is deleted, all of their conversations and messages are permanently deleted as well.
  • An agent can delete their own messages by opening the message menu (visible when hovering over the message) and clicking Delete.