Skip to main content

Automations

Automations allow you to run multilingual automatic tasks when conditions set by you are met.

Key behavior​

  • To delete a condition, set it to empty. To disable an automation, delete all conditions.
  • Automations are sent only once to each user.
  • If you used an automation in the past and users already received it, delete the automation and create a new one to send it again.
  • Repeat only works if used with date time.
  • When date time is used with the criteria is exactly, the value must not contain hours and minutes (hh:mm). Example: 25/10/2021 (the value 25/10/2021 10:30 does not work).
  • Settings > Users > Register all visitors must be active if there are message automations executed on page load.
  • City, country, and language criteria work automatically only if both Settings > Users > Register all visitors and Settings > Users > Full visitor details are enabled.
  • City filters work only if the user detail location is set to city, country, or if the user detail city is set.
  • Country filters work only if the user detail country_code or country is set, or if the user detail location is set to city, country. The country name must be in English.
  • Language filters work only if the user detail browser_language, or language is set.
  • A visitor is a Returning visitor only if they visit the website again after 24 hours or more.
  • Pop-ups appear only if the chat is closed and they overwrite the default pop-up. Use the message fallback option to send a message when the chat is open.
  • You may need to enable Settings > Users > Register all visitors to send automated messages to new users.
  • Chat messages and popup fallback messages are sent only if the last user or agent message in the conversation is older than 10 minutes. This prevents automations from interrupting active conversations.
  • The Custom variable condition checks for JavaScript variables with the given names and values. Example: the condition example=ABC is met if the page includes var example = "ABC";. Add multiple variables separated by commas.