If you do not receive WhatsApp messages, make sure you are not assigning WhatsApp conversations to a department and that the WhatsApp number used for testing is not a phone number of a Chat24Plus admin or agent. Also, make sure you set up the WhatsApp webhook URL correctly.
If you cannot send messages, an error should appear in the admin area when you try to send a message to the user.
We cannot provide support for Twilio or 360dialog configuration, including all related issues.
We cannot provide support in getting your WhatsApp account or WhatsApp message template approved.
WhatsApp conversations and messages are compatible with routing and queue.
If you are testing with the sandbox and after 72 hours you can no longer send messages to your phone number, you must link your phone number to your sandbox again.
If you send chips, buttons, or select rich messages with more than 3 options, you can use the whatsapp="Your menu text" shortcode attribute to set the text of the WhatsApp message menu.