If you don't receive Instagram messages, make sure to enable Settings > Privacy > Messages > Connected tools - Allow access from your Instagram mobile app. Also, make sure your Instagram account is not set up as a professional account; it must be a business account.
Every Chat24Plus user has only 1 Facebook and Instagram conversation.
Chat24Plus rich messages are automatically converted to Facebook rich messages when possible; some parts of the rich message could be removed or changed.
Only private Facebook messages will get sent to your team inbox. If someone posts a Facebook message on your wall, it won't appear in your team inbox.
When someone sends a message to your company's Facebook page or Instagram account, they will get designated as a lead in Chat24Plus. You'll only be able to see the user's Facebook or Instagram name and profile picture.
Messenger conversations and messages are compatible with routing and queue.
Dialogflow is supported for Facebook and Instagram, including the following features: Human takeover, Chat24Plus rich messages, language detection, and chatbot language switcher.
The follow-up message is supported, but the delay setting is ignored; the message is sent instantly.
The offline message is supported, but the timetable is not sent.
Only 1 Facebook account can be synchronized. To link pages from multiple Facebook accounts, the account synchronized in Chat24Plus must be an admin of all Facebook pages of the other accounts.